Returns & Warranty


    • If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at or use the contact form to inform us.
    • Used products can’t be returned or exchanged (especially the felt products) due to health and safety. 
    • We'll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility

    • we also have the right to cancel any orders that are purchased using gift cards purchased on sale promotions. 
    • Change of mind orders will have to pay for return shipping, merchant fee that we have been charged and a restocking fee of $15 or accept a credit note. We don't want to bare costs associated with change of mind decisions.

    To return your product, you should mail it to:


    Parcel Locker: 10144 33713

    1-5 Maurice Court

    Nunawading VIC 3131

    US & CANADA:
    7365 Commercial Way, 
    Suite 115
    Henderson NV, 89011

    Ciche 35B,
    Ciche, 34407

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



    • All of our products are fully guaranteed by the manufacturer for one year to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.


    Thank You!