Returns, Cancellations & Warranty


    RETURNS & EXCHANGES

    • If you are not 100% satisfied with your product purchase, please return it back to us within 30 days for a full refund. Please also email us at hello@oakywood.com.au or use the contact form to inform us.
    • Please note any engraved products cannot be returned and also product’s cancel be returned if the customer makes an errors in variant selections or for any spelling errors made. Please select carefully and check your order before checking out from your shopping cart.
    • Used products will not be returned or exchanged (in particular the felt products) due to health and safety reasosns. Felt products will be deemed as used after 5 business days of delivery. The nature of the material could be deemed as a health risk with exchanges or return after use. Therefore we strictly must adhere to this policy.
    • We can issue a refund upon receipt, or exchange of the item for a different size/colour if preferred. The cost of returning the item back to us your responsibility and at your own exchange/return expense.
    • We also reserve the right to cancel any orders that are purchased using gift cards purchased on sale promotions. 
    • Change of mind orders will have to pay for return shipping, any merchant related fees that apply and a restocking fee of $15 or accept a credit note. We will not accept any additional costs associated with our change of mind policy. For any buy now pay later orders this can only be issued via store credit due to the high fees involved. Change of mind orders requesting cancellations straight after placing an order will only be issued with a credit note as again we will not accept any additional costs associated with change of mind.

     

    To return your product, you should mail it to:

    AUSTRALIA & NEW ZEALAND:

    Parcel Locker: 10144 33713

    1-5 Maurice Court

    Nunawading VIC 3131

    US & CANADA:
    OAKYWOOD
    7365 Commercial Way, 
    Suite 115
    Henderson NV, 89011


    EUROPE & WORLDWIDE:
    OAKYWOOD
    Ciche 35B,
    Ciche, 34407
    POLAND.


    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

     

    WARRANTY

    • All of our products are fully guaranteed by the manufacturer for one year to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.

     

    Thank You!