Returns & Warranty – Oakywood Goods

Returns & Warranty

Returns & Exchanges
  • No returns on personalised products. 
  • If you are not completely happy with the received product, please send it back to us within 21 days. Please also email us at or use the contact form to inform us.
  • We'll issue a refund on receipt, or exchange the item for a different size/colour if preferred. The cost of returning the item to us is your responsibility. 
  • We also deduct any merchant fee charged to us from the refund total in change of mind returns. Merchant fee are not refunded to us when we process a refund. We shouldn't be at a loss for change of mind returns.
  • Afterpay/ laybuy/ Sezzle/ Latitude Pay purchases can't be refunded after shipped. 
  • For a change of mind orders, we are happy to issue a refund minus the postage cost and an $15 restocking fee. For Afterpay/ Laybuy/ Sezzle/ Latitude Pay purchases we can only offer a store credit due to the nature of the arrangements. 


  • All of our products are fully guaranteed by the manufacturer for one year to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.

Thank You!