Returns & Warranty – Oakywood Goods

Returns & Warranty


Returns & Exchanges
  • No returns on personalised products. 
  • If you are not completely happy with the received product, please send it back to us within 21 days for a full refund. Please also email us at hello@oakywood.com.au or use the contact form to inform us.
  • We'll issue a refund on receipt, or exchange the item for a different size/colour if preferred. The cost of returning the item to us is your responsibility. 
  • We also deduct any merchant fee charged to us from the refund total in change of mind returns. Merchant fee are not refunded to us when we process a refund. We shouldn't be at a loss for change of mind returns.
  • Afterpay/ laybuy/ Sezzle/ Latitude Pay purchases can't be refunded after shipped. 
  • For a change of mind orders, we are happy to issue a refund minus the postage cost and an $8 restocking fee. For Afterpay/ Laybuy/ Sezzle/ Latitude Pay purchases we can only offer a store credit due to the nature of the arrangements. 

Warranty

  • All of our products are fully guaranteed by the manufacturer for one year to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.

Thank You!