RETURNS & EXCHANGES
- If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at firstname.lastname@example.org or use the contact form to inform us.
- Used products can’t be returned or exchanged (especially the felt products) due to health and safety.
We'll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility
- we also have the right to cancel any orders that are purchased using gift cards purchased on sale promotions.
- Change of mind orders will have to pay for return shipping, merchant fee that we have been charged and a restocking fee of $15 or accept a credit note. We don't want to bare costs associated with change of mind decisions.
To return your product, you should mail it to:
AUSTRALIA & NEW ZEALAND:
Parcel Locker: 10144 33713
1-5 Maurice Court
Nunawading VIC 3131
US & CANADA:
7365 Commercial Way,
Henderson NV, 89011
EUROPE & WORLDWIDE:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- All of our products are fully guaranteed by the manufacturer for one year to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.